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NEWS | Dec. 17, 2021

All Aircraft: Tool Warranty Program Update

Mechanics, the aviation foot locker (AFL) and the new aviation tool system (NATS) are both covered under a lifelong warranty program. This program enables units to get replacements for worn or damaged tools.

There’s a challenge at the moment because the manufacturers of some of the tools in these kits are having difficulty sourcing replacements, due in part to the disruption of supply chains because of the COVID- 19 pandemic.

However, one manufacturer, Kipper Tool, might be able to help. Click on the image below to complete and submit warranty claims directly to Kipper Tool.
 

Click image above to download warranty claim form
 
 If you have questions, contact Veronica Reyes at 678-989-1436 or email her at:
 

If necessary, you can mail the form to:
Kipper Tool Company
Attn: Veronica Reyes
2375 Murphy Blvd
Gainesville, GA 30504

If Kipper Tool cannot support replacement of a damaged or worn tool, then email a list of damaged or worn tools to Robert Morgan, Rock Island Arsenal (RIA) Tool Warranty Program POC, at:
 

Include the manufacturer’s part number, NSN (if available), tool name, brand name/contractor and quantity.

RIA will attempt to find a replacement or equivalent tool from a list of vendors. Keep in mind that some vendors may have long lead times for filling orders.

There is a chance that a replacement tool cannot be sourced in the near term. RIA is aware of this possibility and is working with vendors to ensure replacement stockage levels are adequate to meet anticipated demand.
 
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