Did you know the aviation foot locker (AFL) and the new aviation tool system (NATS) are covered under a Rock Island Arsenal (RIA) warranty program? So if your tools are damaged, exchange them for new ones.
Email a list of damaged or worn tools to include the manufacturer’s part number, NSN (if available), tool name, brand name/contractor and quantity. Also include the unit designation that you need etched on the tools. Forward the information to:
The RIA warranty program is a one-for-one tool exchange with the tool vendor. if RIA can’t get the exact tool required or ordered, they will try to find an equivalent tool from another vendor.
Also, keep in mind that some vendors may have long lead times for filling orders. RIA will coordinate with tool vendors to resolve any problems.
After coordinating with RIA, ship unserviceable tools to:
Rock Island Arsenal
ATTN: Scott Forsberg
Tool Warranty Program
Rock Island, IL 61299-5000